Return & Refund Policy
REGULAR PRICE ITEMS
All returns will be refunded provided the returned product complies with our return policy. To initiate a return, you can send return request via email support@jacketnext.com, a return label will be generated for your convenience.
- Return shipping charges are the responsibility of the customer.
- Items must be returned within 30 days of the delivery date.
- Returned items must not have been worn, washed, or altered, and all original tags must still be attached.
Please allow 5-10 business days for us to process your return once received by our distribution center. Jacketnext is not responsible for packages lost or stolen in transit, so retain your proof of shipment and/or tracking number.
DISCOUNTED ITEMS
Sale and promotional items are final sales and cannot be returned for store credit.
ORDER MODIFICATION
Once your order is placed, no changes can be made. If you need assistance, please contact us by email at support@jacketnext.com.
PRE-SALE ITEMS
Pre-sale items cannot be canceled.
DAMAGED / DEFECTIVE / INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, contact our customer service at support@jacketnext.com. We’ll work to resolve the issue promptly.
EXCHANGES
We Accept exchanges. Please return your purchase following our return policy and repurchase any desired item on our site.
RETURN TO SENDER OR REFUSED PACKAGES
To ensure successful delivery, check your address for accuracy, please make sure that your address is entered correctly and includes all the necessary information. The use of abbreviations, street numbers, building or apartment numbers is essential to guarantee delivery.
We disclaim responsibility for lost, misplaced, or incorrectly delivered shipments due to incorrect address information provided during purchase.
Contact Information:
Jacketnext
Phone: +1775-253-7887
Email: support@jacketnext.com
1106 Cave Springs Rd, Douglasville, GA 30134, US.